Schad Flower and Garden Shop
Local: (334) 792-9851
Toll Free: (800) 267-9851
161 Westgate Pkwy, Dothan, Al 36303
SAME DAY DELIVERY
Orders must be received before 2:00 PM (in the recipient’s time zone) to assure SAME DAY DELIVERY. Orders must be placed before 12:00 PM on Saturday to assure SAME DAY DELIVERY. Orders received after these specific times will be delivered the next available delivery day. This will happen only AFTER we have made every effort to provide SAME DAY service for you.
If your order cannot be processed and received SAME DAY DELIVERY, then your delivery charge will be refundable. This only applies if your order was delivered the next available delivery day. HOLIDAYS AND “LAST MINUTE ORDERS” ARE EXCLUSION TO THIS RULE!
SPECIFIC TIMED DELIVERY
We will do our best to accommodate DELIVERIES AT SPECIFIC TIMES of the day, but we cannot guarantee it. If you have a SPECIFIC DELIVERY TIME you would like to request, let us know and we will try to accommodate you if possible.
Time of delivery to rural route addresses or cemeteries CANNOT be guaranteed.
We do provide SUNDAY DELIVERY if you place your order before 12:00 PM (noon) PST on Saturday and the shops in the recipients area are delivering. On orders that are placed after 12:00 PM (noon) CST for Sunday delivery, be assured that we will make every effort to have your order delivered on Sunday. However, if Sunday delivery is not possible then your order will be delivered the NEXT AVAILABLE DELIVERY DAY.
Any order received three days prior to a holiday is considered to be a last minute order and cannot be guaranteed for a specific time or delivery day.
We will make every effort to accommodate your delivery request. Due to some areas and zip codes that will be inundated with flower deliveries, it may take more than one day to make your delivery after the holiday.
We will make every effort to contact you by email or phone, with limitation to the information you have provided us, for any orders that may have a problem.
Please be patient as our florist will do all they can to deliver a fresh arrangement for you as you have requested.
HOLIDAY ORDERS WITH NON-RESPONSIVE COMMUNICATIONS:
By not responding to any of our communications to you, we will presume that you still want your order delivered. We will continue with your delivery to the best of our abilities on the FIRST AVAILABLE DELIVERY DAY with the product that is available.
48 HOUR MARK
The customer, whose name read on the credit card that purchased the order, has a maximum of 48 HOURS to request a replacement arrangement with a claim of poor quality arrangement. ONLY THE CARD HOLDER is authorized to make this claim.
If the customer, whose name reads on the credit card that purchased the order, has not responded in 48 HOURS to poor quality; it is presumed that the order was accepted as is by both customer and recipient. If this occurs, the order will not be considered for any form of a refund!
REFUSING AN ARRANGEMENT
The customer, whose name reads on the credit card that purchased the order, has the right to refuse an arrangement if they feel the product is of POOR QUALITY.
The recipient has the right to refuse an arrangement if they feel the product is of POOR QUALITY. The customer must call us within 48 HOURS to replace the order or cancel the order completely. If the order is cancelled due to REFUSAL of an arrangement AT DELIVERY, then the customer will receive a FULL REFUND.
What is considered a “Last Minute Order”?
If you are ordering an arrangement to be delivered the following day, then you are to place the order no later than one business day prior, before 2:00 PM (in the recipient’s time zone). Some, if not most, of our flower shops are closed on Saturday and Sunday. At least 75% of our shops are closed on Saturday, and at least 95% of our shops are closed on Sunday. By giving our flower shop and our designer more time, we can alleviate problems quicker and allow you to be a more satisfied customer.
If you do place your order “Last Minute,” you are therefore granting our company to be in charge of several diplomatic decisions.
1. If we do not have the product that you have ordered, we will have our designer create something AS SIMILAR AS POSSIBLE.
2. If you have NO SUBSTITUTIONS, we will override that request and have our designer create something AS SIMILAR AS POSSIBLE.
3. If there is a $5 increase due to delivery fee, we will not call to authorize the total price increase. We will do it automatically.
4. If you have placed an order for SATURDAY delivery and we are unable to send it out for that day, we will deliver your arrangement first thing on MONDAY the following week. We will call to ensure that this is alright with you as a customer. If this is done, then we will maintain the order total price and deliver first thing on MONDAY. If you do not want to deliver on Monday, then we will CANCEL your order and administer a FULL REFUND.
5. There cannot be any timed deliveries. We will deliver your arrangement AS SOON AS POSSIBLE. If the order is going to a business, we will call the business and acquire their operating hours and deliver your arrangement the FOLLOWING BUSINESS DAY. If the next business day is not until Monday, we will contact you immediately.
All these decisions are put in place to ensure that you, as a customer, are sending an arrangement to your recipient. 90% of our previous and current customers do not want to be disturbed with little details such as the ones stated above. Because of this, we have set up these decisions as a working policy for the company as a whole.
HOLIDAY ORDER DELIVERY POLICY
Holidays are beautiful and wonderful days of celebrations. Due to the high volume of orders placed online, over the phone and walk-ins it is very difficult to deliver a “Last Minute Order.” Any order received three days prior to a holiday is considered to be a “Last Minute Order” and cannot be guaranteed for a specific time or delivery day.
To ensure that your order gets out for your holiday celebrations you should order your gifts and arrangements AT LEAST 4 business days prior to the holiday event, we would prefer well before 4 days. If there is a specific time-range (not specific time because we cannot guarantee that for holidays); for example: Morning, Afternoon, or During Business Hours; our suggestion is for you to order no less than 7 business days prior to the holiday event. IF YOU DO NOT HEED THIS ADVICE, THEN THERE IS NO GUARENTEE FOR YOUR FLORAL ORDER TO BE DELIVERED ON DESIRED DAY.
If you do order your holiday floral arrangement “Last Minute”, then please follow the link below for more information on “Last Minute Holiday Orders.”